Frequently Asked Questions

Q1. Why is EmailLink relevant to me and my organisation?

A. Whether you represent a business, government agency or media organisation EmailLink provides direct, relevant and fast connectivity with community groups, ethnic leaders and individuals. This service can be vital to the distribution of your message to these entities.

Q2. How will I know that emails have been received?

A. We test and send our emails using various email platforms to ensure they are actually received. We provide comprehensive reporting on the number of emails and the date and time they were sent.

Q3. What if I need advice regarding which ethnic groups I should target?

A. Our advisory services will assess your message and assist you in selecting the appropriate community groups to target.

Q4. Can I use EmailLink for repeat messaging and updates to a community group?

A. EmailLink can send repeat messages to keep your target group up-to-date with information about your organization.

Q5. Can I get a demonstration of EmailLink?

A. You can view a demonstration at the CRC’s website at www.crc.nsw.gov.au.

Q6. What customer support do you offer?

A. Our EmailLink team will be happy to assist you. You can contact us by email or by phone on 02 8255 6788.

Q7. Do I need to use the CRC language services for translating my message?

A. We recommend that you use CRC translation services for your EmailLink message, however you may choose to source these services outside.